NetSuite Errors
Troubleshooting NetSuite-specific integration issues.
NetSuite Errors
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Common NetSuite Errors
Invalid Login Attempt
Symptoms:
- Sync fails immediately
- Authentication error in logs
Causes:
- TBA credentials invalid
- Token expired or revoked
- Account ID incorrect
Resolution:
- Verify Account ID format
- Check Consumer Key/Secret
- Check Token ID/Secret
- Regenerate tokens if needed
Permission Denied
Symptoms:
- Sync fails with permission error
- Specific records not syncing
Causes:
- Integration role missing permissions
- Record-level restrictions
- Script restrictions
Resolution:
- Review integration role permissions
- Add required permissions
- Check record-level access
Script Execution Error
Symptoms:
- SuiteBundle error
- RESTlet failure
Causes:
- Script error in SuiteBundle
- Custom script conflict
- Account customization issue
Resolution:
- Check script logs in NetSuite
- Update SuiteBundle to latest version
- Review for customization conflicts
- Contact support
Timeout Errors
Symptoms:
- Sync fails with timeout
- Large syncs don't complete
Causes:
- Too much data
- Slow saved search
- NetSuite governance limits
Resolution:
- Reduce batch size
- Optimize saved search
- Use incremental syncs
- Schedule during off-peak hours
NetSuite Best Practices
- Keep SuiteBundle updated
- Monitor script usage
- Use dedicated integration role
- Test in sandbox first