Support Workflows
How to get help and work with SuitePortal support.
Support Workflows
This documentation is currently being developed. Check back soon for complete content.
Getting Help
Self-Service
- Check this documentation
- Review troubleshooting guides
- Check status page
Contact Support
- Email: trey@suiteportal.io
- Schedule call: /meet
Reporting Issues
What to Include
When reporting an issue, provide:
- Description of the problem
- Steps to reproduce
- Expected vs actual behavior
- Screenshots (if applicable)
- Relevant IDs (organization, user, transaction)
Issue Categories
| Category | Response Time |
|---|---|
| Critical | 4 hours |
| High | 1 business day |
| Normal | 2 business days |
| Low | 1 week |
Feature Requests
Submit feature requests:
- Describe the use case
- Explain expected benefit
- Provide examples
Best Practices
- Check documentation first
- Provide detailed information
- Include reproduction steps
- Be responsive to follow-ups