Missing Data
Troubleshooting when expected data is not appearing.
Missing Data
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Common Missing Data Issues
Records Not Synced
Symptoms:
- NetSuite records not appearing
- Outdated data showing
Causes:
- Sync not run
- Sync failed
- Record type not enabled
Resolution:
- Check last sync time
- Review sync status/errors
- Verify record type is enabled
- Run manual sync
Customer Cannot See Their Invoices
Symptoms:
- Customer reports missing invoices
- Some invoices visible, others not
Causes:
- Entity linking issue
- Invoice not synced
- Organization mismatch
Resolution:
- Verify customer entity is linked to organization
- Check if invoice synced
- Verify invoice entity matches organization
Custom Fields Not Appearing
Symptoms:
- Custom NetSuite fields empty
- Field mapping configured but no data
Causes:
- Field mapping incorrect
- Field ID wrong
- Transform error
Resolution:
- Verify field ID in NetSuite
- Check field mapping configuration
- Test with sample record
- Review sync logs for errors
Line Items Missing
Symptoms:
- Transaction shows but no line items
- Item details empty
Causes:
- Line items not enabled
- Item record type not synced
- Mapping issue
Resolution:
- Verify line items enabled in sync config
- Sync Item records
- Check item linking
Prevention
- Verify configuration after setup
- Test with sample records
- Monitor sync health
- Set up alerts for sync failures