MAU and Billing
Understanding Monthly Active Users and SuitePortal billing model.
MAU and Billing
This documentation is currently being developed. Check back soon for complete content.
Overview
SuitePortal uses a usage-based billing model centered on Monthly Active Users (MAU) and Record Sync Units (RSUs).
Monthly Active Users (MAU)
An MAU is a unique user who logs in during a billing period.
What Counts as Active?
- Successful login to portal
- API access with user credentials
- SSO authentication
What Doesn't Count?
- Failed login attempts
- API access with API keys (billed separately)
- Admin users (may vary by plan)
Billing Components
| Component | Description | Billing Model |
|---|---|---|
| Base Platform | Core features | Monthly subscription |
| MAU | Portal users | Per user/month |
| RSU | Synced records | Per record |
| API Calls | API usage | Per call (overage) |
| Extensions | Add-on features | Per extension/month |
Viewing Usage
Access usage data via:
- Dashboard — Real-time usage widget
- Settings > Billing — Detailed usage breakdown
- API — Programmatic access to usage data