Support Tickets, Simplified
Customers submit tickets, track status, and find answers - all without picking up the phone.
Key Benefits
Everything you need to support your NetSuite experience
Ticket Submission
Customers can easily create support tickets with all the details you need, right from the portal.
Status Tracking
Real-time updates keep customers informed so they know when help is on the way.
Knowledge Base
Help customers help themselves with searchable articles and FAQs.
Ticket History
Complete conversation history for every ticket, accessible anytime.
Common Use Cases
How businesses are using SuitePortal Support
1
Product Support
Handle technical questions, troubleshooting, and product issues.
2
Order Issues
Manage order-related inquiries, changes, and complaints.
3
Account Questions
Address billing, account access, and administrative requests.
Frequently Asked Questions
How do tickets sync with NetSuite?
Tickets can be linked to NetSuite support cases, ensuring your team has full visibility in their normal workflow.
Can we customize the ticket form?
Yes, you can add custom fields, categories, and priorities to match your support process.
Is there email integration?
Yes, customers and agents can reply via email, with all communications tracked in the ticket.
Related Solutions
Explore other solutions that work great with SuitePortal Support
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