A modern alternative to NetSuite's built-in customer portal. Better UX, more flexibility, faster implementation.
NetSuite Customer Center is the built-in portal option that comes with NetSuite. While it provides basic functionality, many businesses find it limiting in terms of customization, user experience, and modern features. SuitePortal offers a fresh alternative that's purpose-built for today's customer expectations.
| Feature | SuitePortal | NetSuite Customer Center |
|---|---|---|
| Modern, responsive UI | ||
| Mobile-friendly design | Limited | |
| Custom branding | Full control | Limited |
| Implementation time | 30 minutes | Weeks |
| No NetSuite scripting required | ||
| API access | ||
| Custom domain | ||
| Online payments | Stripe integration | Custom development |
| Real-time sync | ||
| Role-based access |
Customer Center is included with NetSuite. SuitePortal is a separate subscription, though often the improved experience and reduced support costs justify the investment.
SuitePortal syncs data from NetSuite rather than reading directly. This provides better performance but means data is not millisecond-real-time.
Yes, they can run side by side. Many customers migrate incrementally, starting with specific use cases.
You can import existing users or invite them fresh. Either way, the transition is straightforward.
Most customizations can be replicated in SuitePortal through configuration. Complex ones may need to be recreated.
If you're struggling with Customer Center's dated interface, limited customization, or long implementation times, SuitePortal offers a compelling alternative. The modern UX and rapid deployment often deliver immediate value that justifies the additional cost.
See for yourself why businesses choose SuitePortal.