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SuitePortal vs NetSuite Customer Center

A modern alternative to NetSuite's built-in customer portal. Better UX, more flexibility, faster implementation.

Overview

NetSuite Customer Center is the built-in portal option that comes with NetSuite. While it provides basic functionality, many businesses find it limiting in terms of customization, user experience, and modern features. SuitePortal offers a fresh alternative that's purpose-built for today's customer expectations.

Feature Comparison

FeatureSuitePortalNetSuite Customer Center
Modern, responsive UI
Mobile-friendly design
Limited
Custom branding
Full control
Limited
Implementation time
30 minutes
Weeks
No NetSuite scripting required
API access
Custom domain
Online payments
Stripe integration
Custom development
Real-time sync
Role-based access

Why Choose SuitePortal

Modern User Experience
SuitePortal provides a clean, modern interface that feels like a 2024 application, not a 2004 one. Customers get an experience that matches their expectations from consumer apps.
Faster Implementation
Go live in minutes, not weeks. No complex configuration or custom scripting required. Install the SuiteBundle and start configuring your portal immediately.
No Developer Required
Customer Center customization often requires SuiteScript expertise. SuitePortal configuration is done through a visual interface that business users can manage.
API & Integrations
Build on top of SuitePortal with our REST API. Connect to other tools and systems. Customer Center offers no such flexibility.

Things to Consider

Additional Cost

Customer Center is included with NetSuite. SuitePortal is a separate subscription, though often the improved experience and reduced support costs justify the investment.

Data Sync

SuitePortal syncs data from NetSuite rather than reading directly. This provides better performance but means data is not millisecond-real-time.

Frequently Asked Questions

Can we use both Customer Center and SuitePortal?

Yes, they can run side by side. Many customers migrate incrementally, starting with specific use cases.

Will our customers need to re-register?

You can import existing users or invite them fresh. Either way, the transition is straightforward.

What about our existing Customer Center customizations?

Most customizations can be replicated in SuitePortal through configuration. Complex ones may need to be recreated.

The Verdict

If you're struggling with Customer Center's dated interface, limited customization, or long implementation times, SuitePortal offers a compelling alternative. The modern UX and rapid deployment often deliver immediate value that justifies the additional cost.

Ready to try SuitePortal?

See for yourself why businesses choose SuitePortal over NetSuite Customer Center.

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