User Guide Introduction

SuitePortal is a customer portal platform that syncs data from NetSuite to provide your customers, vendors, and employees with self-service access to their information.

Core Concepts

Organizations

SuitePortal uses a hierarchical organization model. Every account operates within an organization context.

Portal Type	Description	Use Case
`tenant`	Primary organization that owns the NetSuite integration	Your company's main SuitePortal account
`customer`	Child organization linked to a NetSuite customer record	Customer self-service portal
`vendor`	Child organization linked to a NetSuite vendor record	Vendor self-service portal

Organization Hierarchy

Tenant Organization (your company)
├── Customer Organization (linked to NetSuite customer)
├── Customer Organization (linked to NetSuite customer)
└── Vendor Organization (linked to NetSuite vendor)

Member Roles

Each organization member has one of three roles:

Role	Permissions
`owner`	Full access including organization deletion, billing, and member management
`admin`	Manage pages, customers, contacts, employees, and settings
`member`	View-only access to portal data

Subscription Tiers

Tenant organizations have a subscription tier that determines feature access:

Tier	Description
`basic`	Entry-level features with limited sync capacity
`premium`	Extended features with higher sync limits
`enterprise`	Full feature access with unlimited capacity